Community Manager

Role

Builds and maintains relationships with audiences, users, participants, supporters, communities, and online publics.

Description

A Community Manager builds and maintains relationships around an immersive project, platform, event, or ongoing body of work. The role may support audiences, fans, participants, educators, artists, testers, local partners, online groups, or long-term supporters.

In immersive media, community management can involve more than updates and promotion. Participatory projects may create emotional investment, sensitive discussion, identity-based communities, research relationships, or ongoing social worlds. The Community Manager helps maintain trust, clarity, care, and accountability over time.

Discipline-Specific Description

Within distribution and exhibition operations, the Community Manager supports the social life of the project. They help people understand how to participate, where to ask questions, how feedback is handled, and what kind of relationship the project wants to sustain.

Scope Note

May include community communication, moderation, audience updates, feedback gathering, online presence, events, participant support, ambassador programs, local partnerships, social listening, and community guidelines.

Boundary Note

Community management is different from marketing. Marketing often emphasizes reach and promotion; community management emphasizes relationship, participation, trust, and continuity.

Collaboration Note

Commonly works with marketing leads, publicists, producers, platform managers, facilitators, researchers, community consultants, accessibility advisors, and support teams.

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