Audience Care Lead

Role

Plans how participants are supported emotionally, physically, socially, and practically.

Description

An Audience Care Lead plans how participants will be supported across a whole run: what people are told before they enter, how distress is recognized and handled, what staff do when someone panics, cries, faints, or needs to stop, and what happens after they leave.

Immersive work reaches bodies and emotions more directly than screen media, and productions that treat distress as a rare edge case get caught unprepared. Care planning means deciding in advance: content notices, opt-out points that actually work, staff protocols, aftercare information, and support for the staff themselves, who absorb difficult moments shift after shift.

Discipline-Specific Description

Audience care operates at the policy level of facilitation: it sets the standard of care in advance, so the people on the floor are never improvising it.

Scope Note

May include care policy and protocols, content notices and consent design, distress response procedures, opt-out and exit design with the experience team, staff care and debrief routines, incident review, and aftercare materials.

Boundary Note

The Audience Care Lead plans care; facilitators deliver it live, the Comfort and Safety Tester finds problems before release, and the Reflection Facilitator handles structured processing. Where a work is clinical or therapeutic, care planning happens with qualified health professionals, not instead of them.

Collaboration Note

Works with experience facilitators, reflection facilitators, facilitator trainers, comfort and safety testers, producers, and, on health-adjacent projects, the clinical advisors who set medical boundaries.

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