Operations Manager

Role

Manages repeated operation, staffing, logistics, maintenance, support, and day-to-day running of an experience.

Description

An Operations Manager oversees the systems and routines that allow an immersive project, organization, installation, or public run to function smoothly. They may manage staffing, schedules, procedures, equipment, documentation, support workflows, reporting, or venue operations.

In immersive media, operations can be the difference between a fragile one-off setup and a repeatable public experience. The role helps make sure the work can run more than once, with different staff, under real audience conditions.

Discipline-Specific Description

Within production and project leadership, the Operations Manager creates the practical structure around repeated work. They help define how people, equipment, schedules, spaces, and procedures fit together over time.

Scope Note

May include staffing plans, shift schedules, operating procedures, equipment tracking, support processes, venue coordination, issue logs, daily reports, safety routines, access procedures, and maintenance planning.

Boundary Note

Operations management is different from creative production or technical direction. Its center is repeatable functioning: how the project runs, who runs it, and how problems are handled.

Collaboration Note

Commonly works with producers, venue teams, facilitators, installation technicians, technical support operators, front-of-house staff, project managers, and technical producers.

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