Device Manager

Role

Oversees device fleets including headsets, controllers, tablets, sensors, batteries, and playback machines.

Description

A Device Manager keeps the fleet alive: headsets, controllers, tablets, sensors, batteries, and playback machines — charged, clean, updated, tracked, and ready for the next session.

Fleet reality is unglamorous and merciless. A firmware auto-update the night before opening can break the build; batteries age invisibly; controllers walk away; forty headsets need hygiene between every visitor. The device manager wins by boring means — spares, spreadsheets, charging rotas, and auto-updates switched firmly off.

Discipline-Specific Description

Device management is the operations layer underneath every public presentation: when it works, nobody knows the role exists, which is the intended outcome.

Scope Note

Day to day this means fleet inventory and lifecycle planning, charging and hygiene routines, firmware and OS version control, kiosk-mode configuration, spares and replacement budgeting, and fault tracking through to repair.

Boundary Note

The Device Manager owns the fleet across presentations; the Installation Technician sets up a given presentation with it, and the Technical Support Operator troubleshoots live sessions. Device Compatibility Testing is the QA relative — testing devices rather than husbanding them.

Collaboration Note

Coordinates with installation technicians, technical support operators, venue technical managers, QA teams, and the producers who approve replacement budgets.

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